How is my order packaged?

Your seafood arrives carefully packaged within a thermal-insulated liner in a corrugated box. We use food-safe, frozen gel packs or dry ice to keep your seafood cold. Feel free to reuse your frozen gel packs, and your dry ice will evaporate. Frozen items ship with dry...

How long will my seafood last?

On each product page, you can find a freshness guarantee with this information located underneath the “More Info” section. You can also reference our Seafood Storage, Handling & Freezing Instructions for general information on how long products will...

How to handle and dispose of dry ice

To ensure your seafood stays frozen during delivery, your order may include dry ice (solid carbon dioxide). While highly effective for cold storage, dry ice can be dangerous if not handled properly. Do not touch dry ice with bare hands—direct contact can cause serious...