How can we help?

Help Center

Committed to providing you with the freshest seafood and an exceptional customer experience from ocean to doorstep. Our Help Center is your go-to resource for quick answers, detailed guides, and personalized support.

Start Here for the Basics

General Questions

How do I contact your customer service team?

Visit our Contact Us page to find a convenient way to contact us and see our standard customer...

Can I visit and purchase seafood from the market?

Seafood Oceano does not have a public retail location. We operate as a direct-to-business and...

Where are you located?

Seafood Oceano is headquartered in Ecuador, along the Pacific coast—right at the source of some...

Do you have a store?

Seafood Oceano operates exclusively online, with no physical storefront. Our digital...

What makes SeafoodOceano.com different from other fish markets or retailers?

Seafood Oceano is proudly based in Ecuador, one of the world’s richest seafood-producing...

Ordering Seafood mae easy

Orders & Payment

Can I send an order as a gift?

Absolutely! Sending the gift of fresh, premium seafood from Seafood Oceano is a delicious way...

Can I store my shipping and payment information for easy checkout? Is it secure?

Yes! At Seafood Oceano, we make your shopping experience smooth, secure, and convenient by...

Do you offer wholesale or bulk discounts?

Absolutely! At Seafood Oceano, we proudly offer wholesale pricing and bulk order discounts for...

My order is marked delivered but it’s not here.

If the carrier service shows your order has been delivered, first look around the property to...

What do I do if I receive the wrong item or partial order?

Packing mistakes can happen and you receive a wrong item or partial order. We apologize for the...

What if the seafood I received is not up to quality standards or is damaged?

We are committed to delivering only the freshest and highest-quality seafood. In the event that...

My seafood has ice crystals on it. Is this freezer burn?

At SeafoodOceano.com, we use advanced freezing and packaging techniques to lock in peak...

Can I change or cancel my order after it is placed?

Any request to change or cancel an order must be received by 6:00 PM EST, the day before your...

Unpack, Store, and Savor

Storage, Packaging & Handling

Is your packaging eco-friendly, and how should I dispose of it?

Yes! We continuously strive to find the most sustainable options that provide you with the...

How does my order stay cold and fresh?

Freshly frozen and live/fresh items (non-frozen) ship in separate boxes. Frozen items ship with...

How is my order packaged?

Your seafood arrives carefully packaged within a thermal-insulated liner in a corrugated box....

How long will my seafood last?

On each product page, you can find a freshness guarantee with this information located...

How do I store my seafood?

Once your seafoodOceano.com delivery box arrives, open it and inspect your seafood. Then,...

How to handle and dispose of dry ice

To ensure your seafood stays frozen during delivery, your order may include dry ice (solid...

From Dock to Door

Shipping & Tracking

What is the Freshness Guarantee?

Our Freshness Guarantee helps take the guesswork out of planning and shopping by letting you...

Do you offer free shipping?

Yes! We do have free shipping options. Freshly frozen orders over $325 (after discounts) ship...

Do you have a pick up option?

At this time, we do not offer order pick-up. We deliver right to your door and ensure your...

Where do you ship from?

At Seafood Oceano, we ship from multiple locations to ensure you receive the freshest,...

Why are non-frozen and frozen items shipped separately?

Freshly frozen items ship with dry ice and will arrive fully frozen. Our live and fresh...

Do I need to be home to receive my delivery?

No, you do not need to be home. We don’t require signatures on our deliveries, and we pack our...

Curated By Experts

Preserving Freshness Every Step of the Way

Our Sustainability Pledge

Why Choose Us?

Global Export Reach – Serving Asia, Europe, the Americas, and the Middle East.

Compliance & Certifications – Products certified under HACCP, FDA, EU, ISO, and sustainable fisheries programs.
Cold Chain Logistics – End-to-end temperature-controlled transport for maximum freshness.
Customized Bulk Orders – Scalable quantities for restaurants, importers, supermarkets, and seafood processing companies.
Eco-Conscious Practices – We prioritize marine conservation and sustainable harvest practices.

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Oceano Fresh Guarantee

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Best tasting Seafood

Wholesale Inquiries

Looking to source premium bulk seafood? Our export team is ready to assist with quotations, sample requests, and documentation. Whether you’re importing live crawfish from South America, frozen crab from Southeast Asia, or wild-caught oysters, we are here to serve your seafood needs.

Seafood Shipping

We ensure prompt delivery of both live seafood and frozen products through our reliable air freight and sea freight partners, guaranteeing freshness. With extensive cold chain logistics, traceability systems, and export documentation support, your seafood arrives fresh, safe, and on time.

Doctor & Customer Approved

Trusted By Thousands Of Customers

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